Shipping policy
Website: chillpawmat.com
Contact: hello@chillpawmat.com
At ChillPawMat, we want your dog’s summer comfort essentials delivered safely and clearly.
Free Shipping
We currently offer Free Shipping on eligible orders placed through chillpawmat.com.
Any available shipping options and costs will be shown at checkout before payment.
Order Processing Time
Orders are usually processed within:
1–3 business days
Processing times may be longer during holidays, sales, or high-demand periods.
Estimated Delivery Time
Estimated delivery times are:
- United States: 7–12 business days
- Canada: 8–15 business days
- United Kingdom: 8–15 business days
- Australia & New Zealand: 8–18 business days
- Other international locations: 10–20 business days
Delivery times are estimates only and may vary depending on carrier delays, customs processing, weather, holidays, or local delivery conditions.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow 24–72 hours for tracking updates to appear after the tracking number is issued.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us immediately at:
We can only update the shipping address before the order has been processed or shipped.
Lost or Delayed Packages
If your package appears delayed, please check your tracking link first. If tracking has not updated for several days, contact us and we will help you investigate.
ChillPawMat is not responsible for packages marked as delivered by the carrier, but we will do our best to help you locate the package.
Customs, Duties, and Taxes
For international orders, customs fees, duties, taxes, or import charges may apply depending on your country.
These charges are the customer’s responsibility and are not included in our product prices unless stated otherwise at checkout.
Split Shipments
If your order contains multiple items, they may arrive in separate packages depending on inventory and fulfillment location.
Contact
For shipping questions, contact us at: