Privacy policy
Website: chillpawmat.com
Contact: hello@chillpawmat.com
This Privacy Policy explains how ChillPawMat collects, uses, and protects your personal information when you visit or make a purchase from chillpawmat.com.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order details
- Payment information
- Device information, browser type, IP address, and website activity
- Customer support messages
Payment information is processed securely through our payment providers. We do not store full credit card details on our servers.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and exchanges
- Improve our website and customer experience
- Detect fraud or unauthorized activity
- Send marketing emails or offers, only when permitted
Email Marketing
If you subscribe to our emails, we may send you promotions, product updates, and store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting:
Cookies and Tracking
Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, understand website traffic, and support advertising or analytics.
You can disable cookies in your browser settings, but some website features may not work properly.
Sharing Information
We may share your information with trusted service providers who help us operate our store, including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Email marketing platforms
- Analytics providers
- Fraud prevention tools
We do not sell your personal information.
Data Security
We take reasonable steps to protect your information. However, no online method of transmission or storage is 100% secure.
Your Rights
Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal information.
To make a privacy request, contact us at:
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.